Medical Support Assistant (MSA)

Company: Cetechs, a Service-Disabled Veteran-Owned Small Business (SDVOSB)
Position: Medical Support Assistant (MSA)
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-4:30 PM MST
Location: Aurora, Glendale, Colorado Springs, Pueblo, Golden, Castle Rock, La Junta, Lamar and other Eastern Colorado VA locations
Work Setting: Onsite

About Cetechs

Cetechs is a Service-Disabled Veteran-Owned Small Business dedicated to providing exceptional healthcare staffing services to federal agencies nationwide. We are currently seeking professional, customer-focused Medical Support Assistants to support the Department of Veterans Affairs (VA) Eastern Colorado Health Care System (ECHCS). This position offers the opportunity to make a meaningful impact by helping Veterans access quality healthcare services.

Position Summary

The Medical Support Assistant (MSA) serves as the first point of contact for Veterans and plays an essential role in coordinating patient care. Responsibilities include scheduling appointments, managing patient communications, maintaining electronic medical records, supporting Community Care referrals, and ensuring Veterans receive timely, professional service.

Successful candidates are organized, detail-oriented, compassionate, and thrive in a fast-paced healthcare environment.

Essential Duties & Responsibilities

• Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines.
• Greet and check in Veterans while providing outstanding customer service.
• Answer and route incoming telephone calls professionally and courteously.
• Coordinate Community Care referrals and authorizations.
• Process consults utilizing HealthShare Referral Manager (HSRM), Provider Profile Management System (PPMS), CPRS, and VistA.
• Update patient demographic, insurance, and emergency contact information.
• Enter and maintain accurate patient records within VA electronic health record systems.
• Monitor appointment recalls, reminders, cancellations, and no-show reports.
• Receive and process medical records into the VA electronic record.
• Collaborate with providers, nurses, and clinic staff to coordinate patient care.
• Utilize Microsoft Office applications including Outlook, Word, Excel, and Teams daily.
• Protect patient confidentiality and comply with HIPAA and VA privacy regulations.
• Complete additional administrative and scheduling duties as assigned.

Minimum Qualifications

• U.S. Citizen.
• High School Diploma or GED.
• Minimum six (6) months of customer service experience.
• Basic knowledge of medical terminology.
• Typing speed of at least 50 words per minute.
• Basic computer proficiency.
• Strong verbal and written English communication skills.
• Ability to work independently and as part of a team.
• Excellent organizational and multitasking abilities.

Preferred Qualifications

Experience in any of the following is highly preferred:

• Medical Support Assistant
• Medical Receptionist
• Patient Access Representative
• Medical Scheduler
• Referral Coordinator
• Medical Office Assistant
• Healthcare Customer Service
• VA healthcare environment
• Electronic Medical Records (EMR/EHR)
• CPRS
• VistA
• HSRM
• PPMS

Required Skills

• Excellent customer service
• Professional telephone etiquette
• Strong attention to detail
• Ability to prioritize multiple tasks
• Problem-solving skills
• Strong interpersonal communication
• Microsoft Office proficiency
• Ability to maintain confidentiality
• Ability to work independently

Security & Background Requirements

Selected candidates must successfully complete:

• VA background investigation (NACI)
• Fingerprinting
• Personal Identity Verification (PIV) credentialing
• VA security clearance process
• All required onboarding requirements before beginning work.

Physical Requirements

• Ability to sit for extended periods.
• Frequent computer and telephone use.
• Ability to communicate effectively with patients and healthcare staff.
• Ability to perform the essential duties of the position without restrictions.

Benefits

Cetechs offers a competitive benefits package that may include:

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Federal Holidays
• 401(k) (if eligible)
• Employee Assistance Program
• Professional growth opportunities

Equal Opportunity Employer

Cetechs is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, sex, age, disability, veteran status, or any other protected characteristic.